Platinum SD501 Kangen Ionizer

Return Policy

We value our customers and strive to ensure you're satisfied with your purchase. Please review our return policy below:

1. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at domcrpropnex@gmail.com, including clear photos of the item and its packaging.

• Claims must be made within 7 days of delivery and before opening the product.

• Upon verification, we will request that you return the item at your own shipping cost.

• Once the return is received and inspected, we will either issue a full refund or send a replacement, depending on your preference.

2. Unopened Items (Change of Mind Returns)

If you change your mind, you may return unopened and unused products within 7 days of receiving them.

• Items must be in original packaging and in resalable condition.

• Once we receive and inspect the item, a refund will be issued, excluding shipping costs.

3. Opened or Used Items

Due to hygiene and quality control reasons, we do not accept returns on products that have been opened or used.

If you are unsatisfied with a product, feel free to contact us — we’ll do our best to assist you.

For all return inquiries, please contact:
📧 domcrpropnex@gmail.com

Shipping Policy

We aim to provide fast, reliable, and transparent shipping to all our customers worldwide. Please review the following information carefully:

🌍 General Shipping Information (All Countries)

• All orders are shipped via trusted international air courier services (e.g., FedEx, DHL, UPS).

• Shipping charges are calculated based on package weight and delivery location.

• Insurance is included in all shipments to protect against loss or damage.

• Customers are informed of the exact shipping cost before the order is dispatched.

• Shipping fees are the customer's responsibility and must be paid in full before the item leaves our warehouse.

🇺🇸 Shipping to the United States (USA)

To meet Google Merchant Center requirements, we ensure clear and consistent shipping information for USA orders:

• Orders are shipped via air courier service with tracking and insurance.

• Shipping rates are based on weight and location, following courier pricing.

• You will see the total shipping cost before checkout or receive an email confirmation before dispatch.

• Estimated delivery time: [4-7 business days] after order processing.

• Orders are typically processed within 1–2 business days.

🔁 Return Shipping

• If a product is eligible for return, the customer is responsible for the return shipping fee to our warehouse.

• Returns must be sent using a trackable courier service with insurance.

• Refunds or exchanges are issued only after we receive and inspect the returned product.

• See our Return Policy for full terms.

📦 Order Tracking

• Once shipped, you’ll receive an email with your tracking number.

• Use the tracking number to follow your package on the courier’s website.

• For help, contact: domcrpropnex@gmail.com

🌐 International Orders & Customs

• We ship worldwide.

• Customs duties, taxes, or import charges are the buyer’s responsibility and vary by country.